What do Health Funds promise under the Code?
Funds who are signatories to the Code will:
- work towards improving the standards of practice and service in the private health insurance industry;
- provide information to you in plain language;
- promote better informed decisions about their private health insurance products and services by:
- ensuring that policy documentation is full and complete.
- providing clear explanations of the contents of the policy documentation when asked by you.
- ensuring that persons providing information on health insurance are appropriately trained.
- ensure information exchanged between you and the fund is protected in accordance with privacy principles;
- provide information to you on your rights and obligations under your relationship with your health fund, including information on this Code; and
- provide you with easy access to their internal dispute resolution procedures, which will be undertaken in a fair and reasonable manner and advise you of your rights to take an issue to an external body such as the Commonwealth Ombudsman.